FAQ (Frequently Asked Questions)

Click Sign Up, enter your email or use a social login, and follow the instructions.

Yes, we’ll send you a confirmation link to make sure the account is yours.

Yes, you can sign up and log in with your email, or use Google or Apple to create and log in to your account.

Check that you’re using the correct email and password, or use the Forgot Password option.

Check that you’re using the correct email and password, or use the Forgot Password option.

Click Forgot Password on the login screen or tap Settings in the top right corner of your profile → Password. Enter your email and follow the instructions we send you.

Check that you’re using the right email and that caps lock isn’t on. If it still doesn’t work, reset your password via the Forgot Password option.

Check your spam/junk folder. If it’s not there, request a new confirmation email from the login page.

No, you need to register to use the platform.

Try adding numbers or symbols to your username, or choose a variation.

Tap Settings in the top right corner of your profile to update your name, username, profile picture, title, bio picture, or bio.

Tap Settings in the top right corner of your profile → Edit Profile Picture. You can take a new photo or upload one from your gallery.

Tap Settings in the top right corner of your profile → Username and enter your new username.

Tap Settings in the top right corner of your profile → Email, and follow the instructions.

Tap Settings in the top right corner of your profile → Account Privacy. Switch the toggle on to make your account private, or off to make it public.

Private account: Only approved followers can see your posts and profile.

Public account: Anyone can see your posts, and your profile may appear in search and Explore.

Tap Settings in the top right corner of your profile → Other → Delete Account. Follow the instructions. Deletion is permanent and cannot be undone.

No, deletion is permanent, so be completely sure before you delete your account.

You do you! Share photos or videos, as long as they follow our rules and community guidelines.

Tap the menu (•••) on the post and select Delete.

No, you’ll need to delete it and repost the stormy.

Tap the tag icon after capturing your stormy, or use @username in captions or comments.

Public profile: Anyone can see them, and they may appear in Explore.

Private profile: Only approved followers can see them.

Use the search function to look up your friends.

Yes, you can follow public profiles directly, and request to follow private ones.

Go to their profile, tap the menu (•••) in the top right corner, and select Block.

Tap the message icon in the feed and search for the user, or press the Message button directly on their profile.

Yes, we follow strict security standards and GDPR.

Don’t share your password, use a strong password, and update it regularly.

Reset your password immediately via Forgot Password and contact support if you notice suspicious activity.

Submit a request through Support on the website. We’ll review it manually.

Tap the menu (•••) on the post or profile and select Report.

To confirm the account is yours, prevent fake accounts, and keep your profile secure.

Go to the App Store and tap Update.

This may be due to a weak internet connection. Try switching to WiFi or checking your mobile data.

Make sure notifications are enabled for the app in your phone’s settings.

Force close the app or reinstall it. If the issue continues, contact support.

Check your internet connection, or restart the app and try again.

Videos must be under 1 minute. If that’s not the issue, check your internet connection or restart the app.

Go to Settings in the top right corner of your profile → Sign Out.

Go to Settings in the top right corner of your profile → Password, and follow the instructions to create a new one.

Click the X next to your recent searches to remove them.

Go to our website → Support. First check if your question is answered there. If not, scroll down and click Contact Support.

Go to Settings in the top right corner of your profile → Other → Request My Data. Follow the instructions to download your information.

Go to Settings in the top right corner of your profile → Other → Feedback and follow the steps.

You can post directly from your camera roll. You can change these permissions anytime in your phone’s settings.

Only you can see the list of your followers and the people you follow.

Only you can see who has viewed your posts.

Tap the Share icon on the Stormy you want to share. From there, you can share it with other Stormy users or send it outside the app.